Category: Customer Service

The Truth About Tech Support: They Know Nothing

Tech Support knows nothing until you communicate with them. Let’s face the carbonation in the soda and the reflection in the mirror. You will need to process information, regurgitate it, and mold your message to achieve issue resolution. Like any healthy relationship, solving an issue with your email, website, or social media page involves a… Read more »

Marketing Your Dental Practice in a Recession

According to a recent poll, 70% of Americans believe the economy is still in a recession. Dental practices nationwide report decreases in production, most notably in the number of new patients. Clients come to us with concerns about losing patients to rival practices, but dentistry in a recession isn’t always about competition among dentists. As… Read more »

Dental Branding Gets Sensual

Before we dive in to today’s topic, I’d like you to spend a minute recalling one of your most cherished memories. Most people don’t necessarily recall every minute detail, but their memory as a whole encompasses multiple senses. For example, a memory of one particularly magical Christmas many years ago won’t be limited to a… Read more »

When Patients Attack, Yelp! Edition

Remember the good old days when the average dissatisfied customer or patient only told nine or so people about an unpleasant experience? It seemed like a huge deal! Nine people? Today, social media has all but blown that number out of the water. If you’ve somehow angered a Yelper, you’ll be lucky if only nine hundred people read… Read more »

Website Support Turn-Around Time

One of the most frustrating situations we hear about is when clients don’t see requested changes implemented on their website. Equally frustrating is when a site isn’t updated, and it slowly begins to not function properly across all devices. At MDPM, we don’t often hear these kinds of comments, because the procedures we follow are… Read more »

Grade Your Front Office Team, Dentists!

Do you wonder how your front office team handles calls? At MDPM Consulting, we’re problem solvers. In some cases, we build a dental website that draws excellent traffic, but something mysterious keeps the dentist’s appointment book from filling up with new patients. We analyze user experience, look at how long visitors remain on various pages… Read more »

Rule #1: Everyone’s time is important, not just yours!

No Time to Say Hello, Goodbye, I’m Late, I’m Late, I’m Late!!! Do you ever feel like the White Rabbit from Alice in Wonderland? We all have busy schedules, and sometimes we wake up early, go to bed late, and fill every free minute with work. It’s all part of investing yourself in your business…. Read more »