Tag: dental team training

Busy or Profitable? Your Choice.

Today, veteran dental management consultant Mayer Levitt of Jodena Consulting shares insight on increasing profitability in the dental practice. Subscribe to the Jodena Consulting blog by clicking this link. My most recent blog post listed four ways to increase revenue in a dental practice. In retrospect, I would like to add a fifth. It is an… Read more »

10 Easy Ways to Make Your Dental Team Smile

There is a direct link between job satisfaction rates and whether or not employees feel they are recognized or rewarded for their performance. When employees feel their hard work goes unnoticed, they can become disgruntled, frustrated and dissatisfied. This can spill over into how they treat patients and one another. Yet recognizing performance does not have to be a cumbersome or difficult task. In fact, small gestures can go a long way towards making employees feel valued and increasing the morale of an entire team.

Educating the Dental Team for Patient Retention

I’m a mom, and moms talk. The very best marketing you could ever hope to have is word of mouth. So I want to share with you a dental visit I had and two reasons that I did not give the practice a good word-of-mouth referral. My review, when asked (and I was asked), was that it wasn’t the right place for my family.

Keeping Patients Happy, Asking for Referrals: The BEST ROI for dentists!

As dental management consultant, I advise my clients on strategies that will attract new patients to their practice. However, I balance the importance of attracting new patients with the essential task of keeping faithful, current patients happy. We should not overlook the importance of maintaining our current patient base.

What Does “Customer No Service” Mean to You?

In our society today, we often hear the words “customer service” used to signify that an organization’s primary focus is on its customers.  We also have heard another term used, “customer no service.”  This term was derived to designate those organizations where customer satisfaction is not the primary focal point.  Unfortunately, success either never comes,… Read more »

Today’s Guest Blog: Hire the Best Person and Train for Dental Success

This blog was provided by Warschaw Learning Institute and written by Elaine Dickson. Let me know what you think! Dr. Bill Sasser, a periodontist in Charleston, South Carolina puts it very simply.  “I don’t base my employee’s salary on the position, but on the person.  A good employee is worth everything, and a bad one… Read more »

Guest Blog: 5 Key Questions Your Dental Practice Must Answer!

Today we have a guest blogger, Cathy Warschaw, of Warschaw Learning Institute. I hope you find her insight useful to the success of your practice! Have you ever walked into a patient’s room and asked, “How are you Mrs. Smith?” only to learn you were speaking to Mrs. Jones? Has your office ever mistakenly billed… Read more »

Dental Office Tips: Phone Yoga for Excellent Customer Service

The first impression your dental practice may have on a potential patient often happens on the phone. How your office phone is answered can make or break practice growth. During a busy day at your dental office, the person who answers the phone can encounter significant stress, particularly if her duties extend to face-to-face customer… Read more »