Tag: dentist blog

Rule #1: Everyone’s time is important, not just yours!

No Time to Say Hello, Goodbye, I’m Late, I’m Late, I’m Late!!!

Do you ever feel like the White Rabbit from Alice in Wonderland?

We all have busy schedules, and sometimes we wake up early, go to bed late, and fill every free minute with work. It’s all part of investing yourself in your business. Today, communication is “easier” than ever; we have smart phones with email and texting; we have instant messenger; and we have social networking. While these tools make communicating more convenient, they can be a mixed blessing. If it’s easy for your patients, colleagues, contractors, employees, family, and friends to get in touch with you, you’re going to have a lot of people expecting your response.

When it comes to customer service, empathy for the client or patient is imperative. While your time is invaluable to you, theirs is also to them. Here are a few tips to help you stay on top of communication and keep everyone feeling special, without sacrificing all of your precious time:

On your website, don’t include your personal phone number or email address.
Funnel calls through your office line. Hire an after-hours service so that a human handles calls when you are not in the office, or you can invest in an office cell phone and pay employees an on-call wage for answering calls after hours. If a caller has an emergency, the person answering the phone can use their best judgement for offering your cell phone number. As for emails, funnel them through a main office account. I recommend you set up a Google email account for the office, since Google never fails. Domain-based email can be a real headache. Read More

Honey, Don’t You Notice Anything Different About Me Today?!

Has MDPM lost weight? New haircut? Nope. We’ve added the Google +1 widget to our sidebar!

Everyone seems interested in Google+ since its launch a few weeks ago. In fact, just yesterday, MedMonthly asked me to write an article on the new social network. (Stay tuned for the article with all the juicy details.)

Just this morning, I read a Google Webmaster News blog post that reminded me, it’s time to add the +1 widget to the website. So, over in the right sidebar, you’ll see a little white box with the Google colors. If you’re already on +1 (you have to be invited, can’t just sign up), click the +1 icon as a special favor to me, your marketing diva. If you’ve not signed up for Google+, but you want to stick  your head in the room and look around a bit, email me, and I’ll add you to my MDPM circle.

Don’t know what a circle is? Circles, IMHO, are what set Google+ apart from Facebook. I’m not insinuating that one is better than the other (we don’t want FB to start pulling G1’s hair), but there differences that make them each special in their own way. Circles are groups that allow you to organize your G+ friends. I have a family circle, MDPM pals circle, friends circle, and an oft untapped circle of cheerleader moms (yikes). These circles let me show certain people what goes on inside my G+ page. If I don’t want my parents to know I’m headed to the lake after work to have a few beers with my old high school friends, I simply don’t let the family circle see that post.

That’s all for today, folks. More to come, I ‘m sure. If you like the tips we share here, subscribe to the blog in the right sidebar. Then you’ll get emails every time this digital diva pens a post. Until next time, peace, love, and good ROI to all of you. Tata.

Top 10 Blog Ideas for Dentists

This morning, Hubspot sent me an email with a guide to spotting bad SEO. In it, buyers were told to beware of ten specific tactics, three of which relate to writing. I strongly agree with all three. So, to blogging dentists, I want to reiterate these points before going into blog topics.

Now, as for blog fodder, blogs should be kept short and sweet. Along that vein, here are 10 effective concepts magazine and blog writers often use for creating great content. You can incorporate these same ideas into your dental blogs.

  1. Top Ten – Everyone wants a quick, worthwhile read. The Top Ten format makes life easier for both blogger and reader. Coming up with 10 reasons, tricks, or tips on the same topic is not difficult. The list you’re reading is a prime example. Listing is also quick for the writer. To the reader, a list can be scanned quickly, digested easily, and lists appeal to busy people. Here are a few Top Tens to get you started: Top Ten Whitening Systems; Top Ten Reasons People Choose Veneers; Top Ten Ways to Improve Heart Health.
  2. The Secret – Want to know a secret? Everyone does! Leverage that to your benefit when blogging. For example: The Secret to Lifelong Teeth Whitening; The Secret to Fresh Breath; The Secret to Keeping Teeth for Life.
  3. Real Stories – People love real stories — it’s like gossip, but without the guilt. Whether you use your own little anecdotes or patient testimonials, real stories are awesome. I remember reading one by a dental hygienist who talked about a little boy she treated and how he loved baseball. I remember that! In writing, we call this resonance. So, try to create blogs that resonate.
  4. Simple Information – What may seem obvious to you isn’t so clear to your potential readers. For instance, you know that crowns can be ceramic — and that porcelain and ceramic are synonyms. Your potential patients may not! Likewise, you know that mall kiosks that offer instant teeth whitening are not run by a dentist. Your potential patients may not! As you see patients today, ask if they knew these things. Read More

How to Design a Profitable Dental Practice Marketing Strategy & Effective Campaigns

You know you need a blog, a website, a Facebook page; and you probably know that you should have a newsletter and email blast campaigns, host local events, and participate in local sponsorship opportunities. You might also advertise in the newspaper or in magazines, submit press releases, or send direct mail.

Question is, which of these is profitable?
What’s the key to getting new patients,
closing bigger cases, and earning more profit?

First of all, determine what’s lucrative. Don’t keep investing in marketing projects that have little or no return. And, don’t let anyone tell you that something does not work. While I truly believe that phone book advertising is useless for most dentists, some practitioners in small communities may still see new business from a yellow pages advertisement. Likewise, newspapers across the country are filing bankruptcy, yet I still see quite a few dentists, usually those that cater to people 55 and older, who see new patients as a direct result of regular newspaper advertising.

Measuring return on investment, or ROI, can be difficult unless you ask all new patients how they heard about you, then log the information for future reference. The best way to accomplish this is by giving your front office team the tools and training to ask for and accurately record “How did you hear about us?” responses. Your records must reflect ALL new patients, and they must be maintained year after year to truly measure responses. I’ve seen new clients call businesses as a direct response to an ad that was placed over a year before. Read More

Social Media Marketing & Small Business… Worth Your Time?

I’ve said before that Facebook may or may not bring you new business, and I stand by that statement. However, we have to look at the nature of Facebook, Twitter, LinkedIn, and other Internet communities to understand how and why social networking can be profitable.

You’ve been to a face-to-face networking event; the awkward feel that everyone’s there to sell something (that’s why you’re there). The odd-looking people who you know are there because they have nothing else to do–which is not a good sign. The somewhat interesting (if you’re lucky) speaker.

You leave with a handful of business cards and a dream that maybe from the two hours of your life you just invested, maybe one, just one of the folks you met will bring you a new client…somehow. But networking online is different. It’s so much better!

Read More

Common Questions about Modern Dental Practice Marketing

We’re often asked if we’ll do projects for businesses outside of dentistry. The answer is: Heck Yes! Take a peek at our portfolio, and you’ll see that half of MDPM’s clients aren’t dentists at all.

While we specialize in dental content because of our experience in the industry, our clients’ businesses range from home improvement to medical consulting to property management to religious instruction. Yeah, that’s a pretty wide range of clients. Few companies offer what MDPM does, and even fewer offer similar services for such a great price.

We’ve been asked if we host websites. The answer is no. We use the trusted resources available on the internet. WordPress, which we use for our blog websites, is free source software. Anyone can use it at no cost. WordPress offers 100 design templates, great add-ons (widgets), multiple pages, and customizable features. In addition, with WordPress, we can provide our clients with visitation statistics, as well as a free smart phone version of their blog. MDPM blogs are hosted with WordPress, as well.

Some folks want to know the difference between a blog and a custom website. This article explains the answer in detail. Check it out.

Why we recommend new blogs. To keep your costs low, and to take advantage of WordPress’ search engine optimization benefits, we prefer to create new blog websites for our clients, rather than just provide content for an existing blog. This allows us the freedom to do what we believe is best for your practice’s Internet marketing strategy. We’re in control of the blog’s success. We’ll purchase a good domain name, set up the blog website with a blog on the main page, and add other pages to describe your practice, team, and services. We always recommend that our clients keep their main website if they have one. A blog is great for SEO, but it is not a showcase site. It’s a workhorse. We’ll recommend that your blog’s visitors go to your main website for more detailed information about your office.

Will MDPM write blog content for my existing blog? Yes! We can’t promise that you’ll receive the same SEO benefits if we provide content for an existing blog. If your current blog is not on WordPress, and we provide content to your web company, they have to do some backend work to ensure the blog is indexed properly on search engines. In addition, if we only provide you with blog content, you’ll miss out on the extra promotional efforts we provide with the Extreme Internet Presence Package.

What else do we offer besides blogs? A lot. Visit our services page for more info. In short, we offer full-service Internet marketing, as well as community marketing. Branding, logo design, event planning and management, press releases, social networking, team training, and more…  You might also want to complete our free assessment while you’re here. It will help you, us, or a consultant analyze your current and past marketing program.